Our Delivery Services

CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

WE MAY HAVE CLOSED OUR DOORS, BUT YOU CAN STILL SHOP WITH US ONLINE

We look forward to welcoming you back into our shop when the time is right, but in the meantime, please keep visiting this page for the latest information.

Can I Still Place an Order Online for Delivery

Yes. We are following the advice of Public Health England and are still making deliveries for online orders. Order before 12pm for next day delivery.

Can I Still Receive Delivery of Parcels?

Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

Should I be concerned about touching an order I have received or collected?

Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

What if I am self isolating or do not wish to come into contact with a delivery driver?

For smaller items, carriers are:

  • encouraging all customers to use the alternative delivery options available to them (such as leave in a safe place) so they do not have to receive parcels directly from the courier or have to sign for them
  • not handing over our hand-held devices to customers to capture electronic signatures
  • asking drivers to log the name of the person accepting the item
  • posting a customer contact card to advise of other ways to arrange receiving delivery
Are deliveries of parcels running on time?

The current situation is Royal Mail are slightly behind. Please allow up to 1 week.

Our Courier DPD currently have no delays and still delivering parcels the next working day.

Are you still delivering internationally?

At present international parcel operations are largely continuing as normal, however we are seeing delays to countries that have special measures or restrictions in place, this is affecting deliveries to France and Italy

Next Day Delivery

We use DPD Next Day delivery. DPD service levels remain high. To keep up to date on DPD Covid-19 updates, Click Here.

Our Next Day Delivery Service is only £4.80 for a standard small parcel up to 5kg.

Medium Parcels £6.50 up to 10kg

Next Day Delivery Timescales

DPD is a fantastic delivery service and whilst in most cases your parcels will be delivered the next day unexpected circumstances can occur.

Please allow 2 working days for us to process your orders. You will be notified immediately by us and DPD when your ordered has been processed and picked up by DPD.

Please note: If you order products on a Friday, your order may not be delivered until Tuesday. DPD do not collect and deliver at a weekend unless you pay an additional fee.

How long will it take for my order to be ready?

Please allow 1-2 days for you order to be processed.

Remember, only travel to our store once you have been informed your order is ready for collection.

What will happen if I do not pick up my order?

You can contact us and let us know that you are unable to collect your order and arrange a new date and time to collect.

If you change your mind or are unable to collect your order, we can cancel your order and automatically issue a refund.  Please note, it may take up to 7 days for refunds to appear on your statement.

I'm self-isolating, can i get someone else to pick-up my order?

We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).

Where do I collect my Click & Collect order from?

Once you have placed your order, come to our store on your chosen date and time, knock on the door and we will ask you to step back whilst we place your order outside.

Collections are only available from our store in Jackfield, TF8 7LS

Do I need to bring anything with me when I collect my order?

To collect your order, you’ll need a copy of your order confirmation email (either as a print out or on your phone.

If someone else is collecting on your behalf, they must bring the order confirmation and their own photo ID.

What if I need to modify my order?

If you would like to modify your order, contact us via email: [email protected] or Tel: 01952 883580 0r 07786 072258

What if I need to change my shipping address?

If you would like to modify your order, contact us via email: [email protected] or Tel: 01952 883580

What Payment Methods Do you Accept?

We accept all major credit cards through Square or PayPal

What if I need to modify my order?

If you would like to modify your order, contact us via email: [email protected] or Tel: 01952 883580

Please note: If you use our next day delivery service, we may not be able to modify your order as this service is processed and delivered very quickly.

What if I need to change my shipping address?

If you would like to modify your order, contact us via email: [email protected] or Tel: 01952 883580

Do you offer refunds?

If you are dissatisfied with your product whether it is faulty, arrived damaged or you are not happy with your product, we do offer full refunds.

For all damaged & faulty products, you will need to provide us with a photograph of the damaged product and packaging. This is so we can feed back to the shipping company.

What if I change my mind?

We can still offer refunds but we will require the product to be returned to us in the same condition it arrived. Upon receipt of the returned product we will issue your refund.

You will receive a full refund if you have used standard shipping with Royal Mail. All other services such as a specialised next day delivery service, we will not be able to refund the delivery fee and there may be an additional cost for us to recover the products.

Should you cancel your order during transit of our next day delivery services we are unable to refund the delivery fee. You will receive your refund less any delivery costs. For example; You pay £6.50 for next day delivery, you change your mind during transit, you pay the original £6.50 plus £6.50 to return the parcel, £13 in total. 

Alternatively, you can allow the delivery to continue and you organise the return of the parcel.

 

How long does it take to get my refund?

Once we have approved your refund, please allow 5-7 working days for the payment to be processed.

If I’m self-isolating, how do I return a product?

If you have been unable to return an unwanted item due to self isolation restrictions, we will honour a late return as long as the item meets the other terms of our returns policy including a valid proof of purchase such as a receipt or delivery note.

For smaller items, our carriers can collect parcels if left in a safe place. Please Contact Us to arrange collection

Still have a question?

Please contact us for more information.

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